Return & Refund Policy

At Artsyy, we want you to love your canvas art. If there’s ever an issue, we’re here to help. Please review our return and refund guidelines below:

1. Eligibility for Returns & Exchanges

We accept returns or exchanges only in the following cases:

• The item was delivered damaged

• The print is defective

• You received the wrong item

👉 Please note: Custom-made/personalized artworks are non-returnable and non-refundable, except in cases of damage, defect, or incorrect delivery.

2. Return Window

• You must request a return within 7 days of delivery.

• To be eligible, the item must be unused, in its original packaging, and in the same condition as received.

3. Refund/Exchange Process

• We currently offer exchanges only (no direct refunds).

• Once your return is approved, we will arrange to send you a replacement item of equal value.

4. Return Shipping

• If the return is due to damage, defect, or wrong item received, Artsyy will cover the return shipping costs.

• For all other cases, customers are responsible for return shipping charges.

5. How to Initiate a Return

To start a return or exchange, please contact us at [your support email/contact info] with:

• Order number

• Reason for return

• Photographs of the item (if damaged/defective)

Our team will review your request and provide return instructions.

6. Exclusions

• Custom/personalized artworks cannot be returned or exchanged unless defective or damaged.

• Items not returned in their original condition may not qualify for an exchange.